Still no sign of my copy in the mail, either. That's about 5 and a half weeks now of waiting.
I do find it very weird as they are a legit company with good record on their movies and you're right, their PR stance is very very bad. Ignoring people and deleting comments at random on Facebook nearly every day it seems. They need to get someone on board to do their customer contacts that isn't so aggressive and dismissive or people are going to stop giving a damn about them in return. It is looking to me more and more like the game just isn't finished, but they're busting their balls trying to do so and get it out there. Maybe being open about the situation, if that is what it is, from the start would have been far better for their image. Could be wrong naturally though.
Anyway on Monday we should all be getting a digital download edition along with the trailer and everything. All we can do is wait to see whether we get those, or more excuses or just silence.