Gambino

i really hope someone can help me with this... a friend of mine in London can get to the lobby screen and see all the list of the players there but he cant seem to connect with anyone. all of the names appear to be grey and 'no response'. . anyone ever encounter such a problem? can anyone recommend me any fix for it? he's using patcher v1.20-2, disabled his firewall, got ip of 138.xx.xxx.xx, using his University accommodation hall's internet. (i'm using Uni's internet as well though i'm in different Uni in the UK, I can play w no problem. ithink he got different ISP though)